For the last few days, my LinkedIn feed has been flooded with posts about Adobe Summit 2026! For those who are not part of the Adobe Summit wave and are interested in getting a glimpse of what it is and making the best use of Agentic CX Shift for an enterprise. This is the right post for you! Before we get started…
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ~ Maya Angelou, 1928 – 2014 This is the crux of customer experience and human relationships in general! We might feel good to think that we have evolved so much so that the technologies would be able…
